Refund policy

Returns and Refunds

Change-of-mind returns

We accept change-of-mind return requests made within 30 days of delivery.

To qualify, the product must be:

  • Unused, uninstalled and unmarked

  • In its original packaging

  • Complete with all components, manuals and accessories

  • Accompanied by proof of purchase

Products that have been installed, altered, keyed, programmed, damaged or specially ordered cannot be returned for change of mind.

Customers are responsible for change-of-mind return postage. Original delivery charges are not refundable. Approved refunds will be issued for the returned product price after inspection.

Contact service@goldylocksmiths.com.au before returning anything. We will provide return instructions and the correct return address.

Faulty, damaged or incorrect products

Please inspect your order after delivery and contact us promptly if it arrives damaged, is incorrect or appears faulty.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances and whether a problem is major or minor, you may be entitled to a repair, replacement or refund.

Conditions applying to change-of-mind returns—such as the 30-day limit and original-packaging requirement—do not restrict your rights regarding faulty products under the Australian Consumer Law.

We may need to inspect or test the product before confirming the appropriate remedy. Damage caused by misuse, incorrect installation, unauthorised modification or normal wear is not considered a product fault.

Where required under the Australian Consumer Law, we will cover or reimburse reasonable return costs for a confirmed faulty, damaged or incorrect product.

Cancellations

Contact us as soon as possible if you need to cancel an order. Orders may be cancelled for a full refund before dispatch. Once dispatched, the change-of-mind return conditions above apply unless the product is faulty, damaged or incorrect.

Refund processing

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact service@goldylocksmiths.com.au.